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Everyone

Fortum Power & Heat AB

Nougat

Fortum is an app designed for customers of the Fortum energy company, allowing users to manage their electricity consumption and contracts conveniently. The app provides a user-friendly interface where customers can access various features related to their electricity usage. Available for the Android platform, users can download Fortum to enjoy these functionalities.

Upon creating an account within the app, users can quickly view their electricity usage history. This includes detailed breakdowns by year, month, week, or day. For those who have opted for hourly metering, it is possible to see even more granular data, enabling a comprehensive understanding of energy consumption patterns. Users seeking assistance with this feature can contact customer service for support.

Another significant aspect of Fortum is the ability to manage contact details. Customers can update their information as necessary, ensuring that they receive important updates and invoices without any issues. The app also offers flexibility regarding invoice delivery. Users can select how and when they would prefer to receive their invoices, which enhances the overall customer experience.

Fortum facilitates seamless transitions for users who are moving residences. With the app, customers can easily transfer their electricity contracts to a new address, making it convenient for those who relocate. This feature is particularly beneficial for individuals who might otherwise face challenges in managing their energy contracts during a move.

The app also provides analytical tools that allow users to evaluate their electricity usage against similar households. By answering specific questions about their homes, users can gain insights into their energy consumption and identify areas for potential savings. Long-term customers may also access historical data to see which appliances or systems in their homes consume the most electricity, further guiding their energy management.

For those on a variable electricity plan, Fortum offers a feature that tracks the current spot price of electricity. Users can view the prices for the current day and the following day, which aids in planning their energy consumption during cheaper hours. This capability empowers customers to make informed decisions regarding their usage, ultimately leading to cost savings.

Push notifications can be activated to alert users about upcoming spot prices, ensuring they are always informed about optimal times for energy use. This proactive approach to energy management helps customers optimize their electricity consumption effectively.

The app includes a convenient payment option for outstanding bills. Users can settle unpaid invoices directly through the app using Swish, streamlining the payment process and reducing the likelihood of late fees. This functionality is designed to enhance user convenience by allowing quick and easy transactions from their mobile devices.

For users who produce their own electricity, Fortum provides tools to monitor excess production. This feature is particularly beneficial for individuals with solar panels or other renewable energy systems, allowing them to track their energy generation alongside their consumption.

Fortum is continually evolving, with updates planned to introduce new functions and enhance user experience. Customers are encouraged to provide feedback through the app, enabling the company to understand user needs and preferences better. Suggestions are welcomed, and the company is attentive to customer input, reinforcing a commitment to improving the app.

The app's design focuses on ease of use, ensuring that customers can navigate features without difficulty. The straightforward layout allows users to access their information quickly, making it a practical tool for managing electricity consumption.

In addition to its primary functions, Fortum's analytics capabilities provide users with a deeper understanding of their energy use dynamics. By comparing their consumption with similar households, users can identify trends and make adjustments to their habits. This comparative approach fosters a sense of community among users who are working towards more efficient energy use.

Another advantage of using Fortum is the ability to stay informed about energy costs and consumption trends. The app provides valuable insights that can lead to more efficient energy use and potential savings on electricity bills. 

As an all-encompassing tool for managing electricity contracts and usage, Fortum caters to a diverse range of customer needs. From monitoring consumption patterns to facilitating easy payments and contract transfers, the app proves to be a versatile resource for Fortum customers.

Ultimately, Fortum combines essential features for energy management in a single platform, making it easier for users to take control of their electricity use. By providing tools for analysis, payment, and contract management, the app supports informed decision-making and enhances the overall customer experience.

For more information, customers are encouraged to explore the app and its features directly.

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